Hideki Ikeya
About Candidate
With over a decade of housekeeping and cook support experience as a Director and Board Member of Onsen Ryokan Mitake Ltd., a traditional Japanese hotel, I bring a wealth of front-of-house expertise, team building, and a deep commitment to delivering exceptional guest experiences – qualities I believe are perfectly aligned with the demands of offshore job.
Location
Education
Work & Experience
Business scale: Annual revenue: USD 525,000/Capital: USD 20,000. Delivering exceptional service to both domestic and international guests. Supervised housekeeping standards, room preparation and spa facility cleanliness. Coordinated guest services including check-in and check-out, reservations and concierge support Responding to reservation enquiries and managing the booking system efficiently. Maintained high hygiene standards in guest areas and food service operations. ACHIEVEMENTS Raised customer satisfaction by improving hospitality standards and operational processes. Increased Google review rating from 2.6 to 4.0 over 10 years through consistent service enhancements. Achieved a 17-fold increase in Booking.com sales and a 15-fold rise in total revenue over a decade.
Worked as a retail staff at a shop on the luxury cruise ship. Utilizing experience in guest service, provided highly satisfying customer service to multinational passengers. Actively learned about a variety of products, from watches like Tag Heuer, alcoholic beverages such as Johnnie Walker to jewelry and chocolate.