Mohammad Hasib
About Candidate
Senior IT Support Technician L1 L2 with experience in providing first-line and 2nd line
technical assistance to end users in fast-paced environments. Skilled in troubleshooting
desktops, laptops, printers and basic network issues, as well as installing and supporting
Windows operating systems and MS Office 365. Hands-on experience with remote support
tools, ticketing systems and user account management (password reset, account unlock,
basic Active Directory tasks).
Focused on delivering high-quality customer service, following IT policies and SLAs, and
documenting issues and resolutions clearly. Flexible to work in shift-based operations and
multicultural teams, with a strong willingness to learn new technologies, adapt to
international work standards and relocate for better opportunities