Service Delivery Coordinator – Wireline Service

Job Description

Baker Hughes

As a Service Delivery Coordinator, you will be responsible for:

• Protecting the health and safety of our personnel and the environment.
• Managing Wireline Tractor operation building on shore and offshore operation and maintenance team, job planning, client technical meetings and workshop set up
• Conducting all activities in line with our non-negotiables, applicable processes and cultural pillars.
• Ensuring the assigned contracts/quotes are fully understood and capitalized upon
• Coordinating and monitor all job activities as outlined in MTJC across organizational boundaries.
• Being the primary contact for client for job preparation, execution and close out, and as such, will manage the relationship to ensure business success for Baker Hughes.
• Being familiar with the assigned client’s process for MOC / escalation to ensure the proper process is followed when there is risk of not achieving the clients’ objectives (examples clients asking for Baker Hughes to operate outside of product specifications, client asking Baker Hughes to execute work in way that is not aligned with the Baker Hughes SOP) .
• Being responsible for prompt escalation of issues that can impact service delivery.
• Ensuring invoice is in line with contract/quote, with no revenue leakage and timely collection of cash

Fuel your passion

To be successful in this role you will:

• Have a bachelor’s degree in relevant discipline
• Have at least 5 years’ experience in wireline service.
• Capable of Running Wireline Tractor and Logging operation
• Capable of setting up Intervention base in remote area
• Have experience in a supervisory role
• Have technical knowledge and engineering understanding of well intervention.
• Demonstrate Intermediate / advanced English.